COME ON IN — Hamburg’s new Great Clips is located at 3860 McKinley Parkway in Hamburg. Photo by Jessie Owen.
HAMBURG — With amenities such as an app that allows customers to check in for their haircuts from the comfort of their own home, Great Clips Salon in Hamburg features many offerings that staff members said set their business apart from any other.
The newly opened salon, which is located on McKinley Parkway, is owner Lisa Kilgore’s fourth franchise and the seventh in the Buffalo market. Kilgore said that what originally drew her to Great Clips, the world’s largest salon brand, was the fact that the business “has very good customer service and a great reputation. It’s been around for a very long time.”
She explained that she had been hoping to open a franchise in the Southtowns, and when the storefront on McKinley opened up, she took advantage of the opportunity. Her newest venture officially opened on Feb. 1, welcoming customers with a special discount on haircuts, which will continue for several more weeks.
Manager Jennie Brown and nine cosmetologists – all with at least five years of experience – join Kilgore in welcoming busy customers of all ages to the salon. Brown, who was educated at Boards of Cooperative Educational Services and has spent 19 years in the business, said that she was blown away by the Great Clips brand and was thrilled to accept the position of manager at the Hamburg location.
According to Brown and Kilgore, Great Clips specializes in “great haircuts at a good price.” Kilgore explained that the business’s cosmetologists are equipped to handle all haircuts and styles for men, women and children.
“Clip Notes” are kept, so stylists may check details about returning customers’ haircuts and experiences, to quickly get up-to-speed on their clientele.
Kilgore said that the Clip Notes will be going global at the end of the month, “so a customer from New York can walk into a Great Clips in Florida, and the stylist will already know what hairstyle they’re working with. We keep these notes so we can serve our customers better.”
The Great Clips staff explained that all services are done a la carte, so “you’re not paying for service you don’t want,” Kilgore said.
The business handles walk-in customers, as well as those who check-in in advance with the Great Clips app, which is available on both the App Store© and Android Market®. Those who do not possess a smart phone may also take advantage of this offering on the company’s website.
Individuals select the Great Clips location of their choice and note the number of people in their party, “and they’re at the top of the list when they walk in the door,” Brown said.
“Everything Great Clips does is designed to make a better customer experience,” she added.
Patrons may bring in style inspirations to work off of, but Kilgore said that stylebooks are available at the salon for customers to look through. In addition, the stylists “love to help,” Brown said. “They are very experienced, and can help you figure out what you want.
“We’re unique in our own right,” she added. “Our stylists aren’t right out of school. You’re getting someone with experience, but our prices are lower and our customer experience is better. We are in a league all our own.”
“We try to focus on the customer,” Kilgore said. “We know they’re busy, so we minimize the wait time. We get them in and out.”
Hair products including those by SexyHair©, Redken©, Paul Mitchell®, American Crew©, Matrix©, Joico and Great Clips Solutions© – which Kilgore said is designed to be affordable, and cannot be purchased anywhere else – are available on location, for customers’ convenience. Conditioning treatments are also done at the salon.
The new store is located at 3860 McKinley Parkway in Hamburg and may be reached by calling 822-8280. The business is open from 9 a.m. – 9 p.m. Monday – Friday, 9 a.m. – 6 p.m. on Saturday and 10 a.m. – 6 p.m. on Sunday.
For more information or to check in for a haircut, download the Great Clips app or visit www.greatclips.com