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Erie County will receive upgrades to 911 system

HAMBURG — Erie County Legislator Lynne Dixon announced that the Public Safety Committee, of which she is a member, has approved the acceptance of a New York state grant to complete upgrades to the county’s 911 system.

The Public Safety Answering Point Consolidation, Improvement and Enhancement Grant totals $967,981 and will pay for the third and final phase to enhance dispatch centers to the Next Gen 911 system.

“The county’s antiquated system presented many challenges for dispatchers trying to assist callers in an emergency,” Dixon said.

“With these upgrades, callers across Erie County will be better served. Dispatchers will have the capabilities to better obtain and share critical information to ensure the quickest response time possible. Thanks to this important grant, every center will soon be operating on the same system,” Dixon added.

The funding is paid fully by the New York State Department of Homeland Security. The first two phases were completed in recent years, upgrading the high volume dispatch centers to the Next Gen 911 system first. The third phase will upgrade the remaining centers and complete the project.

“I visited the town of Hamburg Public Safety Dispatch Center, after it was upgraded to Next Gen 911, and the improvements were very impressive,” Dixon said. “The new mapping system can pinpoint the location of a caller, making a big difference for emergency responders. It is amazing to see the capabilities of this new system and how it has improved dispatch centers’ abilities to respond to emergencies.”

For more information, contact Dixon at 858-8671 or

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